McGohan Brabender's Customer Care Team
(Follow our Customer Care Blog - it will change the Benefit's Admistrator's life...no kidding!)

You’ve probably heard the word “passion.” We use it often at McGohan Brabender.

Just how much the word means to us may be unclear to our clients - until they’ve hit a dead end with a claim or carrier issue. Then, they place a call to a member of our Customer Care Team... 

We pour our energy into the quality of help we give to our clients and their families. In fact, we read client letters during monthly meetings to encourage each other and celebrate each other’s successes. The purpose of our Customer Care Team is to serve as quick, responsive and knowledgeable advocates for you and your employees. They’re proud to step in on your behalf, providing answers and assistance regarding:

• Enrollment Issues
• Claim Issues
• Billing
• Benefits
• Education
• General Requests or Questions 

Due to McGohan Brabender’s client base size and relationships with our carriers, we have dedicated service representatives assigned to us to handle McGohan Brabender accounts. This often leads to quicker resolution times. Additionally, McGohan Brabender’s custom-designed customer service software enable staff to carefully monitor escalating issues as well as provide detailed reports to clients and track trends that may occur within a client’s group or carrier.