Penni Hibbard
Service Representative

Penni Hibbard serves as Service Representative for the Brabender Team at McGohan Brabender in Dayton, Ohio.

As Service Representative, Penni’s primary duties are to make sure that the entire account team has all the necessary resources to deliver exceptional levels of service to McGohan Brabender clients. She serves as the communication hub for correspondence, reporting and renewal information between the account team, insurance carrier and client. When an account manager is not immediately available to take a call or answer a question, Penni steps in to ensure that a client’s needs are met and expectations are exceeded.

Penni is a “returning champion” of McGohan Brabender, having previously served for a number of years as Tim Brabender’s primary assistant. Penni has been an MB Family Member since 1991.