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The MB Learning Center - 2008 Dayton Course Overviews & Dates McGohan Brabender is pleased to offer a full slate of classes for the 2008 MB Learning Center in Cincinnati, Dayton and Columbus. In addition to offering HR, benefit, and employee law classes, we will offer a series of courses specifically created for senior level management, accountants, operations personnel and sales/marketing professionals. The Learning Center aggressively searches both locally and nationwide for the brightest healthcare minds in the country to teach, engage and inspire employee benefit administrators. Click here to review a list of our 2008 speakers. Questions?
“Fail to plan, plan to fail.” Starting the day without a plan means the rest of the day will be spent reacting rather than acting. Leading our team with a plan improves our ability to achieve the results expected of us. We are responsible not only for the environment we create, but also for the processes that produce repeatable economic results. We are also responsible for coaching and developing our salespeople as well. During this session, we will examine the people side of being an effective sale leader and the process side of being an effective sale manager. We will begin with ourselves and where we spend our time for the most profitable action. We will look at ways that we can stay focused on our priorities. We will discover a tool to help us understand what motivates individuals on our team. We will also focus on helping the people on our sales team achieve their vision and goals in life. We will review ways that we can become more effective coaches, raising the performance of our entire sales team. We will address reasons for non-performance. We will practice a skill development process and a system for providing timely feedback that ensures future effort. These combine to provide a way for us to coach and develop our team to reach the objectives of all stakeholders—the salesperson, the sales manager, and the organization. Who Should Attend? Course Instructor:
eMBrace Wellness Prospect Only Class Date: Thursday, March 13, 2008 (8 AM - 9:15 AM) 1.25 CE Credits Come learn McGohan Brabender’s “eMBrace Wellness” model for integrating wellness into your workforce. We will consider the variables in play (size, settings, etc.) and how to work with them even when they seem too difficult. Now mix those with the support from the top and creativity to make it pop. Take aways from the class include action items you can begin tomorrow, where to find low-cost community support for your program, ways for management to support—not control—the program, and survey ideas for learning employee interest levels. Are there ever barriers to success? The answer is “yes” and you will learn what is on that short list, too. What should you expect after you have put this program in place? Stand back! The results will be increased camaraderie and fun for the workforce while steering them toward healthier living. Who should attend? Prospective clients who have been charged with establishing a wellness program for their workforce. Even if you already have a program, there will be helpful takeaway ideas to add to it. Course Instructor:
eMBrace Wellness Client Only Class Dates: Thursday, March 13, 2008 (10 AM - 11:15 AM) 1.25 CE Credits; Tuesday, May 13, 2008 (10 AM - 11:15 AM) 1.25 Credits; Thursday, July 17, 2008 (10 AM - 11:15 AM) 1.25 Credits; Tuesday, September 30 2008 (10 AM - 11:15 AM) 1.25 Credits Your wellness program needs to be as unique as the place you work. Not an off-the-shelf-product, eMBrace Wellness considers your culture, size, multiple sites and shifts, physical assets and the overall workplace setting. Heather Bailey helps you customize what a program can look like for you. From carrier products available through your current plan to ample resources available in the community, the finished product brings a unique spin to your employees. (Oh, and did we mention that we have created an MB client-only wellness portal with on-line tools at your disposal? We’ll review those too!) eMBrace Wellness gives you two choices for a program--Passive or Active. By the end of the class you will know which your workplace is best suited for. For both options you need two important things: support from leadership and varied communication vehicles to get messages out to the employees and their families. We’ll teach you how to get those…and lots of other stuff that can make you an employer of choice in the region. Who should attend? Established clients of McGohan Brabender’s who are contemplating establishing (or maybe already have begun) a wellness program for their workforce. Course Instructor:
Leaves of Absence - "The Good, The Bad and the Very Ugly Applying state and federal leave laws in the workplace can be very challenging for even the most knowledgeable H.R. types. The law of employee leaves of absence is changing dramatically and rapidly, making it even more difficult to stop leave abuse by employees. Don’t think that just because the FMLA is inapplicable to your workplace that you are off the hook – what about ADA accommodated leaves, pregnancy leaves (pre and postpartum), workers’ compensation leaves and the like? Learn how to devise, use and enforce an effective leave policy and stop abuse – a must for employers, big or small. In addition, find out about changes in state and federal leave laws which are coming soon to your workplace. Who Should Attend? Personnel/Human Resource managers and staff, business owners, risk managers and key managerial staff. Course Instructor:
Recruiting Talent in the 21st Century An effective workforce begins with attracting and selecting the right talent. This session will provide tips and techniques for creating a simple and realistic hiring process that works! Topics include refining job requirements to build a realistic job description; methods for attracting "hidden" talent; tips for improving the interview process to help retain talent from the start; when and how to use pre-employment assessments, how to recruit and retain Generation Y and ways to reach candidates in 2008 and beyond. Who Should Attend? Recommended for HR managers to enhance existing recruiting processes but also for any manager who wants to improve their ability to attract and retain critical talent! Course Instructor:
Where Building Human Capital Meets ROI - The Fifth Dimension of Training In this workshop we examine the relationship between an organization’s strategic objectives and goals, the managerial skills needed to achieve those objectives and goals, and the return-on-investment gained from providing managers those skills they need. The focus of this workshop is on training, assessment and development of your team. The Where Building Human Capital meets ROI workshop deals with defining and providing the needs skills for managers to effectively and efficiently manage the new demands in today's business environment. What you will learn:
Tools & Techniques:
Who Should Attend? Course Instructor:
Progressive Discipline to Exit Interviews: Fix Them and Keep Them or Get Them Out and Learn From the Experience Learn methods for effectively and legally providing disciplinary/remedial feedback, with timelines, to effect improved performance or help poor performers transition out of your organization; then, if and when they transitioned out (either voluntarily or involuntarily), learn how to conduct effective exit interviews to gain insight that will improve recruiting, onboarding, and retention.
Who Should Attend? HR professionals, managers, business leaders. Course Instructor:
Increasing globalization is presenting employers and HR professionals with new challenges. The ever-expanding list of home/host-country cross-border assignment combinations leads to an array of benefits and business complexities. Language, currency, and culture complicate the administration of health benefits for international employees, resulting in issues and challenges that domestic employees (and their employers) do not face. In this session employers and HR professionals can learn to identify issues and challenges for globally mobile employees and develop strategies to meet their benefits needs and ensure compliance with diverse international requirements. Who should attend? Course Instructors:
B2B Marketing - Where to Invest? If you’re selling to other businesses, and anxious to stay out of the commodity space, what’s the best way to invest your marketing resources? How can you help secure the best pricing, with great customers, in the most reasonable amount of time? Course Instructor:
Influencing Without Power You need new skills to be effective in this environment – skills like winning trust, building credibility and influencing others to your point of view. These are exactly the types of abilities you will acquire at Influencing Without Power: Persuading Your Boss and Peers to Do What You want Them To. This seminar is based on the classic work of Dale Carnegie – the acknowledged master of persuasion and human relations skills. You will learn to communicate up, down and across the organization to build consensus; negotiate compromises that work for everyone; resolve group conflicts before they derail the project; use five types of evidence to gain commitment. In addition, through a set of proprietary exercises you will be shown how to create working alliances and make people glad to do what you want them to do. In today’s matrixed business world, successful leaders are able to work effectively well beyond the narrow span of control granted by a job description. They make the right things happen by gaining commitment and consensus from Who Should Attend? Managers and HR professionals, corporate officers, business owners, and key personnel. Course Instructor:
Cash Controls The session will outline internal control components as they relate to cash controls for businesses. Both internal and external threats to a business will be discussed. Documentation from actual fraud cases will be used to identify internal control weaknesses present, how the scheme was detected, and how to prevent future occurrences. The session will end with a discussion of immediate steps to take when a fraud is suspected. Who Should Attend? Corporate officers, business owners and any key personnel who serve in a supervisory or managerial role. Course Instructor:
Professional Customer Service - Build a Lasting Positive Impression This class will help remind all attendees of the importance of every word and every action on behalf of their customer. We get so wrapped up in our daily jobs we forget what it feels like to do business with our own organization from the outside … in. What impression do your clients have of your organization and how do they get formed? Build skills and motivation in yourself and your company to make “lasting positive impressions.”
Who Should Attend?
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Effectively Managing Meetings & Presentations It doesn’t matter what our career is, sooner or later we’re going to be responsible for hosting a meeting or giving a presentation. If we are moving up the ladder in our professions, at some point we’ll be managing a team, giving project updates, training clients, or giving any number of other business presentations. In this session, we organize the planning process for business meetings and presentations. By planning thoroughly and thoughtfully, we can take much of the anxiety out of giving business presentations and have a powerful impact on our audience. We will also examine our choices when it comes to using visuals, and the appropriateness of certain visuals in different presentation situations. We will learn the guidelines for avoiding visuals that confuse listeners and cause people to disengage. We work on interacting with our visuals in a professional, seamless manner. At the completion of this program, you should have an increased confidence in creating meeting agendas/presentations, and create visuals for those meetings that grab attention and reinforce your message. Who Should Attend? Managers and HR professionals, corporate officers, business owners, and key personnel. Course Instructor:
Is Your Team and Your Leadership Suffering from Mediocrity --- Let's Look in the Mirror! The most powerful force in the universe, it has been said, is a soul on fire. My experience tells me this is true. A soul on fire is always one Inspired Person. Passion, purpose and inspiration all combine to create the kind of person any organization or family would love to have around. However, our world appears to be filled with “lukewarm” people that we, as leaders, continually need to light a fire under! Why? Maybe the answer lies not in looking at our team but looking at ourselves first. We might find that the effect we don’t want in our team is actually caused by our lack of passion first and foremost. Maybe we need to spend less time and energy trying to motivate our team and more time becoming inspired ourselves. Again, do you know who you are? Do you know why you live and work? Are you discovering your unique “calling” or still driven only by your “career”? Do you know? Remember, no leader can take their team further than they have gone themselves. Who Should Attend? If you are coming to this program to hear some guy deliver a motivational talk, don’t come! If you want a program where you will have the opportunity to work hard, practice and gain greater clarity of purpose, passion and process-----you have come to the right place! Stop settling for Mediocrity and get on the journey of Personal Excellence! Course Instructor:
Managing Multiple Generations By popular demand! The workplace of the future will be the most diverse in history, ranging from "Baby Boomers" to "Generation Y" - each bringing their own mindset, experiences and expectations to your company! This session is designed to help managers (and employees!) move beyond common stereotypes about the different generations and avoid potential points of contention. The goal - building an effective workforce that taps into every generation's strengths! Topics include: how generations are commonly defined; understanding the "roots" of each generation and how these experiences molded their beliefs; how different generations view the work "contract"; unique strengths of each generation and potential sources of workplace conflict; breaking down generational stereotypes; methods for teaming generations for maximum effectiveness. Who Should Attend? Recommended for Managers, Business Leaders, HR Professionals, Corporate Officers, Business Owners and Key Personnel. Course Instructor:
What Every Executive Needs to Know About IT Governance Regardless of your stance, the complexity of business information systems and IT compliance requirements are significant issues affecting every company, both public and private. Many executives are either unaware or uncomfortable dealing with the issues. The list of IT compliance regulations, both contractual and government regulated can be daunting; including SoX404, PCI DSS, ANSI X.9, ISO 2700X, GLBA, HIPAA, et. al. This seminar provides a primer for C-level executives to understand the benefits of a well constructed IT strategy for both organizational efficiency and control, as well as identifies the business risks associated with non-compliance. The seminar presents a proven strategy to internally link business processes and supporting IT systems with organizational goal, objectives and requirements. Who Should Attend? Corporate officers, business owners and any key personnel who serve in a supervisory or managerial role. Course Instructor:
When State and Federal Employment Agencies Knock Receiving a charge of discrimination from the EEOC or the Ohio Civil Rights Commission, a wage-hour complaint from the Department of Labor, or an OSHA citation, can be an uncomfortable feeling. Even worse, if you respond inappropriately to the charge, claim or complaint, your company may find itself strapped with a liability that cannot be undone. Agencies such as the EEOC and the OCRC are changing how they are dealing with employers during investigations and you need to know how to counter these new tactics and latest initiatives. This presentation will disclose these new initiatives and offer 13 tips on how to overcome their new tactics. In addition, learn the time tested techniques for effectively and safely dealing with the agencies that knock on your door and aggressively represent your employees. If you intend to interface with these types of agencies, you can’t afford to miss this presentation. Who Should Attend? Personnel/Human Resource managers and staff, business owners, risk managers and key managerial staff. Course Instructor:
Passive & Active Recruiting - Creative Ways to Find Talent (Including Entry-Level) and Keep your Pipeline Full Discover some creative and different methods for finding talented people—including entry-level—and keeping your talent pipeline full. Avoid those panic-stricken times when you scramble to fill a slot that suddenly becomes open.
Who Should Attend? HR professionals, internal recruiters, managers or anyone else interested in or responsible for identifying and/or hiring talent. Course Instructor:
Negotiation - From Conflict to Collaboration Nothing can de-motivate a productive employee faster than a dispute with another co-worker or manager. Conflict in the workplace can lead to a decline in productivity, peace of mind, and the overall well-being of the organization and the individuals involved. In this module, we will determine when mediation is necessary. Conflict situations are frequently complicated and difficult to resolve. By ourselves, we may have limited capacity for dealing with the many issues that might be involved. By collaborating with others within and outside our organization, we can access the experience, expertise, creativity, and values of other professionals to bring the situation to a successful conclusion. Who Should Attend? Owners, Presidents, VP’s, Managers, Business Leaders, HR professionals, and key personnel. Course Instructor:
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