| The MB Learning Center - 2009 Cincinnati Course Overview & Dates
| Course Date |
Course Name (click on course for description) |
Credits Available
|
| Wednesday, February 4, 2009 |
Building Rapport & Developing Interest |
N/A
|
| Wednesday, March 4, 2009 |
Communicate, Motivate and Get Results |
3.0 Credits
|
| Wednesday, April 1, 2009 |
Onboarding Engagement |
3.0 Credits
|
| Wednesday, May 6, 2009 |
Talent Management |
3.0 Credits
|
| Wednesday, June 3, 2009 |
Team Member Engagement |
3.0 Credits
|
| Wednesday, July 1, 2009 |
Create Loyal Customers |
N/A
|
| Wednesday, August 5, 2009 |
Five Dysfunctions of a Team |
3.0 Credits
|
| Wednesday, September 2, 2009 |
Cross and Up Selling |
N/A
|
| Wednesday, October 7, 2009 |
Business Professionalism 101 |
N/A
|
| Wednesday, November 4, 2009 |
Wild Card Class |
Credits to be Determined
|
McGohan Brabender, the Cincinnati Business Courier and Dale Carnegie Training® have partnered in Cincinnati to offer our Learning Center Sessions via the Courier Classroom. Join other Cincinnati-area professionals who are interested in developing the talent within their organization. For McGohan Brabender clients, there is no cost to attend any of these sessions. We have a limited number of “scholarships” for non-clients and friends (please speak to your McGohan Brabender contact about available scholarships). As with our Dayton and Columbus Learning Center classes, seating is available on a first-come, first-serve basis.
To register for Courier Classroom sessions, sign up by clicking here. In turn, we will forward your registration to the Business Courier to make sure you are provided one of the McGohan Brabender "scholarships." You will then receive a confirmation from the Business Courier.
All classes will be held at Crowne Plaza Hotel in Blue Ash.
Registration and continental breakfast begins at 7:30 AM with each class starting at 8:00 AM.
Location: (I-71/Pfeiffer Road)
5901 Pfeiffer Rd
Cincinnati, OH 45242
(513) 793-4500
Building Rapport & Developing Interest
Date: Wednesday, February 4, 2009 (8 AM - 11 AM) No CE Credits Available
Summary: Building rapport is a critical step on every sales call, whether for a new prospect or a long time client. You do this by understanding what buyers want, exchanging pleasantries, grabbing favorable attention, establishing credibility, and clearly defining an agenda for the call.
At the completion of this module, participants will be able to:
- Determine value from a buyer’s point-of-view
- Employ three strategies to make buyers eager to talk
- Establish immediate credibility to build alignment with buyers
Who Should Attend?
VPs and/or Sales Managers, Sales Associates or Account Managers.
Course Instructor:
Lance Tyson, President & CEO, Dale Carnegie Training of Ohio®
Return to Top
Communicate, Motivate and Get Results Date: Wednesday, March 4, 2009 (8 AM - 11 AM) 3.0 CE Credits
Summary: Managers and leaders need to be able to communicate effectively in order to
engage and connect with others. This requires listening effectively, avoiding
filters or biases, rephrasing, and speaking persuasively.
At the completion of this module, participants will be able to:
- Create opportunities for feedback to close the communication loop
- Demonstrate effective questioning and listening skills that strengthen relationships
- Consider various forms of communication and their impact
Who Should Attend:
Successful leaders, executives, managers, and any business professional who wants to take success to the next level.
Course Instructor:
Ed Eppley, Dale Carnegie Training of Ohio®
^ Return to Top
Onboarding Engagement
Date: Wednesday, April 1, 2009 (8 AM – 11 AM) 3.0 CE Credits
Summary: Planning and delivering an effective new employee orientation is a win-win
opportunity. In addition to reducing start-up costs, it provides a warm welcome
to integrate new employees into the organization’s culture and improves
employee loyalty and retention.
At the completion of this module, participants will be able to:
- Improve employee retention and build enthusiasm of new employees
- Understand the five components of an effective orientation program
- Design a creative and comprehensive program to welcome new employees
Who Should Attend?
HR Professionals, Training Managers and those responsible for recruiting and training new hires.
Course Instructor:
Traci Tigue, Dale Carnegie Training of Ohio®
^ Return to Top
Talent Management
Date: Wednesday, May 6, 2009 (8 AM – 11 AM) 3.0 CE Credits
Summary: Most organizations work closely with external consultants, vendors, advisors, suppliers, and clients to maximize their own effectiveness. Effective partnerships include understanding the dynamics of team growth over time, defining the team purpose, and negotiating clear expectations.
At the completion of this module, participants will be able to:
- Determine the conditions for engaging external partners
- Establish mutual expectations
- Plan for successful team outcomes
- Enhance communication between internal and external partners
- Create a healthy return on investment for all partners
Who Should Attend?
Those who interact with consultants, vendors, training, accounting, suppliers, customers or subcontractors.
Course Instructor:
Ed Eppley, Dale Carnegie Training of Ohio®
^ Return to Top
Team Member Engagement
Date: Wednesday, June 3, 2009 (8 AM – 11 AM) 3.0 CE Credits
Summary: Establishing a new team or renewing an existing one is the responsibility of everyone on the team. Effective teams are built on establishing a common vision, creating building blocks for communication and collaboration, identifying and planning for roadblocks, and establishing accountability.
At the completion of this module, participants will be able to:
- Incorporate a process for establishing an effective team
- Create a vision for the team
- Establish cohesive team dynamics
- Launch team accountability
Who Should Attend?
Senior and C-level managers as well as any mid and upper level managers, preferable as teams.
Course Instructor:
Kevin Watts, Dale Carnegie Training of Ohio®
^ Return to Top
Create Loyal Customers
Date: Wednesday, July 1, 2009 (8 AM – 11 AM) No CE Credits Available
Summary: This module gives participants a greater understanding of why customers
defect, a way to examine their own beliefs on customer service, six keys to
delivering extraordinary service, and techniques for building relationships and
following-up with customers.
At the completion of this module, participants will be able to:
- Increase customer loyalty through exceptional customer service
- Apply a code of ethics and principles to exceed customer expectations
- Use creative follow-up techniques to build relationships
Who Should Attend?
Sales teams, Customer Satisfaction and any who interact with internal and external customers.
Course Instructor:
Laura Nortz, Dale Carnegie Training of Ohio®
^ Return to Top
Five Dysfunctions of a Team
Date: Wednesday, August 5, 2009 (8 AM - 11 AM) 3.0 CE Credits
Summary:
Straight from the powerful book of the same name!
- When discussing business issues, do people “hold back” their opinion?
- Are your meetings filled with information sharing and PowerPoint, but lack decision making?
- Is the level of Politics higher than the level of Morale?
- Explore the core issues that cause teams to breakdown, and learn how you can transform the five common dysfunctions into powerful principles that get results.
At the completion of this module, participants will be able to:
- Recognize the pitfalls of a dysfunctional team
- Understand how the five dysfunctions interrelate with one another
- Begin to evaluate your team’s susceptibility to the five dysfunctions
- Set the stage for becoming a better team
Who Should Attend?
Senior and C-level managers as well as any mid and upper level managers, preferable as teams.
Course Instructor:
Ed Eppley, Dale Carnegie Training of Ohio®
^ Return to Top
Cross and Up Selling Date: Wednesday, September 2, 2009 (8 AM - 11 AM) No CE Credits Available
Summary: Cross and up selling creates higher value for you and your customers. People will feel more comfortable selling when they understand how to show added value, know how to ask the right questions, gently open the door for opportunities, and help buyers benefit from buying more.
At the completion of this module, participants will be able to:
- Identify win-win opportunities to provide more products and services
- Create opportunities to add value for customers
- Apply a cross and up selling process to make decisions easy for customers
Who Should Attend?
VPs and/or Sales Mangers, Sales Associates or Account Mangers, VP of Operations, Directors of Purchasing.
Course Instructor:
Lance Tyson, President & CEO, Dale Carnegie Training of Ohio®
^ Return to Top
Business Professionalism 101 Date: Wednesday, October 7, 2009 (8 AM – 11 AM) No CE Credits Available
Summary: This module is an overview of categories important to business relationships –
introducing people, business meetings, and the business luncheon or dinner. It
also addresses the steps of writing a thank you note. This module also contains
a list of recommended books for further information on this topic.
At the completion of this module, participants will be able to:
- Understand the role of good manners in business
- Learn guidelines for interacting comfortably in business and social situations
- Develop more confidence in your business professionalism
Who Should Attend?
Those new to your organization and/or those who will be attending business meetings, luncheons and dinners.
Course Instructor:
Kevin Watts, Dale Carnegie Training of Ohio®
^ Return to Top
Wild Card Class
Date: Wednesday, November 4, 2009 (8 AM - 11 AM) CE Credits to be Determined
Class topic and speaker to be determined based upon class response and participation from 2009 class attendees.
^ Return to Top
|
