The MB Learning Center - 2009 Columbus Course Overview & Dates
| Course Date |
Course Name (click on course for description) |
Credits Available
|
Thursday, February 26, 2009
|
Onboarding Engagement |
3.0 Credits
|
Thursday, March 12, 2009
|
Create Loyal Customers |
N/A
|
Thursday, April 16, 2009
|
Team Member Engagement |
3.0 Credits
|
| Thursday, May 14, 2009 |
Cross and Up Selling |
N/A
|
| Thursday, June 11, 2009 |
Five Dysfunctions of a Team |
3.0 Credits
|
| Thursday, July 23, 2009 |
Business Professionalism 101 |
N/A
|
Thursday, August 20, 2009
|
Talent Management |
3.0 Credits
|
|
Thursday, September 24, 2009
|
Wild Card |
Credits TBD
|
McGohan Brabender, Business First and Dale Carnegie Training ® have partnered in
Columbus to offer our Learning Center Sessions under the name StrictlyBusiness. Join other Columbus-area professionals who are interested in developing the talent within their organization. If you register as a client through McGohan Brabender’s website there is no cost. Otherwise, there is a $25.00 charge for each class. We have a limited number of “scholarships” for non-clients and friends (please speak to your McGohan Brabender contact about available scholarships). As with our Dayton and
Cincinnati
Learning
Center classes, seating is available on a first-come, first-serve basis.
To register for StrictlyBusiness sessions go to www.mcgohanbrabender.com. In turn, we will forward your registration to Business First to make sure you are provided one of the McGohan Brabender “scholarships.” You will then receive a confirmation from the Business First. All classes will be held at the Nationwide Arena.
Registration and continental breakfast begins at 8:30 AM with each class starting at 9:00 AM – Noon.
Location: Nationwide Arena
200 W. Nationwide Blvd
Columbus, Ohio
43215
(614) 246-2000
Click here to review a list of our 2009 speakers.
Stay on the cutting edge of employee benefits, update work-related skills, or further develop a strategic vision for your organization through the Learning Center’s diverse curriculum. We are committed to helping you fine-tune your professional skills and assist you in achieving your organizational goals.
Certification
McGohan Brabender is recognized by HRCI as being an Approved Provider through December 31, 2010. Professionals who need PHR, SPHR and GPHR are able to receive CE credits through participation in MB Learning Center Programs. With each eligible course listing, you will find the number and type of credits available. Learning is a lifelong journey. Indulge your sense of adventure.
Questions?
If you have any questions regarding the 2008 Learning Center, you can contact McGohan Brabender’s Client Services and Communication Department at 800-293-2347 or email Kim Balling.
Locations
All Columbus Learning Center classes will take place at Nationwide Arena .
Learn & Earn
Nearly all Learning Center classes are available for continuing education credits depending on your professional accreditation. HR and Accountancy Professionals can all earn credits which go towards satisfying continuing education needs. Each course listing will specify what credits are available.
Register for an upcoming Learning Center class >>
Directions to Nationwide Arena
200 W. Nationwide Blvd.
Columbus, OH 43215
From North
South on I-71 to I-670 west. Exit at Neil Avenue. Turn left at intersection onto Neil Avenue. Proceed to the signed event parking entrances.
-or-
South on I-71 to I-670 west. Exit onto N. Third St. Turn right onto Chestnut Street. Proceed to the signed event parking entrances on Chestnut Street.
-or-
South on OH-315 to I-670 east. Exit at Neil Avenue. Turn right at intersection onto Neil Avenue. Turn left onto Nationwide Blvd. Proceed to the signed event parking entrances.
From South
North on I-71. Exit at Front St. (#100A). Turn left at intersection onto Front Street. Proceed north on Front Street to signed event parking entrances near Front Street and Nationwide Blvd.
From East
West on I-70. Exit at Fourth Street. Continue on Fulton Street to Front Street. Turn right onto Front Street. Proceed north on Front Street to signed event parking entrances near Front Street and Nationwide Blvd.
-or-
West on I-670. Exit onto Neil Avenue. Turn left into Nationwide Arena.
From West
East on I-70. Exit at Fourth Street. Continue on Fulton Street to Front Street. Turn right onto Front Street. Proceed north on Front Street to signed event parking entrances near Front Street and Nationwide Blvd.
-or-
East on I-670. Exit onto Neil Avenue. Turn right into Nationwide Arena.
Onboarding Engagement
Date: Thursday, February, 26, 2009 (8:30 AM - 11:30 AM) 3.0 CE Credits
Summary:
Planning and delivering an effective new employee orientation is a win-win
opportunity. In addition to reducing start-up costs, it provides a warm welcome
to integrate new employees into the organization’s culture and improves
employee loyalty and retention.
At the completion of this module, participants will be able to:
- Improve employee retention and build enthusiasm of new employees
- Understand the five components of an effective orientation program
- Design a creative and comprehensive program to welcome new employees
Who Should Attend?
HR Professionals, Training Managers and those responsible for recruiting and training new hires.
Course Instructor:
Traci Tigue, Dale Carnegie Training of Ohio®
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Create Loyal Customers
Date: Thursday, March 12, 2009 (8:30 AM - 11:30 AM) No CE Credits Available
Summary:
This module gives participants a greater understanding of why customers
defect, a way to examine their own beliefs on customer service, six keys to
delivering extraordinary service, and techniques for building relationships and
following-up with customers.
At the completion of this module, participants will be able to:
- Increase customer loyalty through exceptional customer service
- Apply a code of ethics and principles to exceed customer expectations
- Use creative follow-up techniques to build relationships
Who Should Attend?
Sales teams, Customer Satisfaction and any who interact with internal and external customers.
Course Instructor:
Laura Nortz, Dale Carnegie Training of Ohio®
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Team Member Engagement
Date: Thursday, April 16, 2009 (8:30 AM – 11:30 AM) 3.0 CE Credits
Summary:
Establishing a new team or renewing an existing one is the responsibility of everyone on the team. Effective teams are built on establishing a common vision, creating building blocks for communication and collaboration, identifying and planning for roadblocks, and establishing accountability.
At the completion of this module, participants will be able to:
- Incorporate a process for establishing an effective team
- Create a vision for the team
- Establish cohesive team dynamics
- Launch team accountability
Who Should Attend?
Senior and C-level managers as well as any mid and upper level managers, preferable as teams.
Course Instructor:
Ed Eppley, Dale Carnegie Training of Ohio®
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Cross and Up Selling
Date: Thursday, May 14, 2009 (8:30 AM – 11:30 AM) No CE Credits Available
Summary:
Cross and up selling creates higher value for you and your customers. People will feel more comfortable selling when they understand how to show added value, know how to ask the right questions, gently open the door for opportunities, and help buyers benefit from buying more.
At the completion of this module, participants will be able to:
- Identify win-win opportunities to provide more products and services
- Create opportunities to add value for customers
- Apply a cross and up selling process to make decisions easy for customers
Who Should Attend?
VPs and/or Sales Mangers, Sales Associates or Account Mangers, VP of Operations, Directors of Purchasing.
Course Instructor:
Lance Tyson, President & CEO, Dale Carnegie Training of Ohio®
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Five Dysfunctions of a Team
Date: Thursday, June 11, 2009 (8:30 AM – 11:30 AM) 3.0 CE Credits
Summary:
Straight from the powerful book of the same name!
- When discussing business issues, do people “hold back” their opinion?
- Are your meetings filled with information sharing and PowerPoint, but lack decision making?
- Is the level of Politics higher than the level of Morale?
- Explore the core issues that cause teams to breakdown, and learn how you can transform the five common dysfunctions into powerful principles that get results.
At the completion of this module, participants will be able to:
- Recognize the pitfalls of a dysfunctional team
- Understand how the five dysfunctions interrelate with one another
- Begin to evaluate your team’s susceptibility to the five dysfunctions
- Set the stage for becoming a better team
Who Should Attend?
Senior and C-level managers as well as any mid and upper level managers, preferable as teams.
Course Instructor:
Ed Eppley, Dale Carnegie Training of Ohio®
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Business Professionalism 101
Date: Thursday, July 23, 2009 (8:30 AM – 11:30 AM) No CE Credits Available
Summary:
This module is an overview of categories important to business relationships –
introducing people, business meetings, and the business luncheon or dinner. It
also addresses the steps of writing a thank you note. This module also contains
a list of recommended books for further information on this topic.
At the completion of this module, participants will be able to:
- Understand the role of good manners in business
- Learn guidelines for interacting comfortably in business and social situations
- Develop more confidence in your business professionalism
Who Should Attend?
Those new to your organization and/or those who will be attending business meetings, luncheons and dinners.
Course Instructor:
Kevin Watts, Dale Carnegie Training of Ohio®
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Talent Management
Date: Thursday, August 20, 2009 (8:30 AM – 11:30 AM) 3.0 CE Credits
Summary:
Most organizations work closely with external consultants, vendors, advisors, suppliers, and clients to maximize their own effectiveness. Effective partnerships include understanding the dynamics of team growth over time, defining the team purpose, and negotiating clear expectations.
At the completion of this module, participants will be able to:
- Determine the conditions for engaging external partners
- Establish mutual expectations
- Plan for successful team outcomes
- Enhance communication between internal and external partners
- Create a healthy return on investment for all partners
Who Should Attend?
Those who interact with consultants, vendors, training, accounting, suppliers, customers or subcontractors.
Course Instructor:
Ed Eppley, Dale Carnegie Training of Ohio®
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Wild Card
Date: Thursday, September 24, 2009 (8:30 AM – 11:30 AM) CE Credits TBD
Class topic and speaker to be determined based upon class response and participation from 2009 class attendees.
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