Customer care isn’t a function of any single person or department at McGohan Brabender. It’s at the very heart of everything we do. It drives every decision we make. And every month, we share letters of appreciation at our employee meeting. It’s a regular reminder of why we’re in this business in the first place: to serve others.

Here’s a sampling of what people are saying about McGohan Brabender:

“Our CFO & new HR Director have raved about MB, especially given the recent changes within our internal team. We wanted to give a special shoutout for Maddie and we wanted to share it with you. We call Maddie a God-send, a huge blessing, and we wanted  to make sure we told Maddie how much she was appreciated. Maddie has received non-stop emails from one of our employees since she started a month ago and our employee said she could always count on Maddie to be helpful and responsive.” – Account Director & Director of Human Resources and Benefits

“I sincerely appreciate having had the opportunity to work with everyone at McGohan Brabender.  Thank you for the support, guidance, and encouragement you have provided me!  Please keep in touch. Thanks again for everything!” – Human Resources Manager

“I would like to give credit where it is due.  Without Morgan, I never would have gotten my long-term disability.  She stayed on top of things and kept me updated.  Thanks so much!” – Employee

“The presentations were great!  Ashley did an amazing job of pulling it all together and coordinating with our providers.  All groups worked to together wonderfully. There was quite a bit covered but done is such a way that we are getting lots of good feedback from our employees. Your team did a great job in answering some questions, particularly with a few tough cases.  Ashley’s level of detail is second to none…she does a great job coordinating it all.  Karina was great also.  She has a knack for presenting and summarizing in an easy to digest and understanding way.  I told her how impressed I was with her style.  Just a great job.” – President

“Valerie and Lauren are wonderful to work with.  They both are very responsive to my questions and are very quick to return calls or emails.  I also appreciate the detail in their correspondence.  They both make sure that I understand why they are sending things out, whether it’s for compliance or something the provider needs. We also appreciate you, Justin.  You heard what we were wanting to do for our employees, and you provided different options to help us move in that direction.  We would recommend your group to anyone that is looking for a great partnership with their insurance broker.”  – Finance/HR Director

“I just had to share how much Lauren Bake helped me – it’s the best customer service I have ever received.

My son had a test scheduled and the provider was requiring a significant pre-payment.  I emailed Lauren and she immediately:

  • Called our provider and verified the deductible
  • Verified the provider was in network
  • And then…proactively called the provider’s office to make sure there was no miscommunication when we arrived for the test. She had them change the estimate and made sure it was documented before we arrived. 

Lauren has consistently gone over and above for me.  To me, the MB team is the best benefit we offer at our company.”   – Senior Director

“I want to let you know that recently Jack helped me with a very important project that involved obtaining documents from 2020.  These documents were needed to help resolve an FSA issue.  Jack successfully obtained these documents and saved me tons of time.  As you know, I am a one man show, here.  At this time of year with ACA filing, W2s, and all  the end of year reports and tasks, I was feeling swamped.  Jack helped me so much!!! I am very glad we made the switch to your organization.  I have never had this kind of support before.” – Human Resources Director

“Theresa, Sheri and Sara have put in a tremendous amount of work with our new client.  We inherited, for lack of a better term, a mess of a situation and our AM team deserves all the credit and recognition for fixing it.  Not only did they fix it,  they successfully managed a market review for their 4/1 renewal under a time crunch and the results are pointing to $1,000,000+ in savings to us in their first year with MB.” – Executive HR Director

“I wanted to share my experience with Ms. Lauren Bake.  My husband remembered her in a very positive way from some insurance issues that we experienced in 2019/2020 and reached out to her again for assistance with the insurance change problems we have encountered recently. Lauren has been incredibly helpful in identifying and working through our coverage and medication issues.  In addition, she has been kind, professional and persistent. I wanted to share with you that her efforts, and  kindness are recognized and sincerely appreciated.” – Employee

“Sarah, I want to thank you for your diligent oversight of our RFP for the wellness program and support with the development and launch for our website portal.  You have great attention to detail and keeping everything on track. Thank you very much for your fantastic support!” – HR & Operations Director

“Thank you for being so great.  I was telling Admin support how awesome you guys are.  I appreciate all you do for us!  We made a GREAT decision! 😊” – Office Manager

“I value our relationship and want you to know that Kara and Gretchen are two of the finest reps I have had. Thank you for everything you and your team do, it is very refreshing and offers me peace of mind knowing I have an amazing team at McGohan Brabender!” – Firm Administrator

“Thank you for recruiting, developing, motivating and retaining such a powerful team, they are definitely a strategic advantage for MB.” – President

“Justin and Nick do a fantastic job of explaining our options and giving different perspectives on them. They are very thorough and intentional in making sure we understand. I honestly couldn’t ask for a better team to work with!” – Senior VP of HR

“In the 9 months I’ve been with the company, the best thing I have delivered and accomplished so far is our relationship with McGohan Brabender!” – VP People & Culture

“I’ll defer to my colleagues but from my view, these numbers look really good, and we appreciate the additional savings you were able to negotiate! Our thanks to the entire MB team!” – Chief Financial Officer

“Courtney, thank you for sending the OE video. Carolyn, GREAT JOB! Wow, you’re a movie star 😊  It’s very well done – thank you so much for doing this. Huge green light and gold star on my end. This will make all the difference in the overall OE experience for our employees!” – Chief People Officer

“Thank you so much for following up with me. I was nearly giving up. On my way to work Bethany called me and they have the information they need and are working on updating my account. She was very professional and helpful. I am impressed. Once again, thank you!” – HR Director

“Our CEO & CFO are very happy with our options & the 9% – in fact very, very happy! So good job – it’s nice to start our relationship this way. While I always had faith, they remained skeptical until they had proof because they didn’t know you all.” – Vice President of Human Resources

“I just wanted to share a compliment that I received from an employee yesterday. She called to say that she had been working with someone from the advocate team and they were SO helpful. The advocate team members name is Kristin. Our employee sad that Kristin was persistent and made sure to give daily updates until the issue was resolved. This employee of ours is not particularly easy to please so it sounds like Kristin must be doing a great job!” – HR Administrative Assistant

“I wanted to give a shout out about Morgan. She has been so great to work with during the past few months! I was impressed with how well she presented material during the HSA staff meeting, and she was very warm/approachable but also knowledgeable and direct when answering questions. This was a super challenging renewal so all the support from the MB team is appreciated.” – Director of HR

Are you ready to see how customer care is at the heart of everything we do?
Contact us now!