Customer care isn’t a function of any single person or department at McGohan Brabender. It’s at the very heart of everything we do. It drives every decision we make. And every month, we share letters of appreciation at our employee meeting. It’s a regular reminder of why we’re in this business in the first place: to serve others.
Here’s a sampling of what people are saying about McGohan Brabender:
Director of HR
“MB has been absolutely amazing! You supported us and made our transition as smooth as possible, always quick to respond, even after hours, and doing it with positive attitude.”
“Thank you for making this year very easy in just one of the many transitions we are making as a company. I am looking forward to further teamwork in the future.”
“Thanks to MB for all your help. You had the patience of saints and stayed late until the job was completed. You are my heroes!”
“A huge shout-out for your assistance with a COBRA enrollment error that occurred on our end. You worked with our vendor and carriers to quickly resolve this issue and kept me in the loop!”
“Having you in my corner has reduced my stress level tremendously and given my employees the care they deserve. That’s the reason we continue to cherish our relationship with McGohan Brabender."
Business Operations Officer
“Just in the last month, you helped us more than the last broker did in three years!”
Chief Financial Officer
“This is getting old. I never compliment anyone or any organization more than I do the folks at McGohan Brabender -- it’s ruining my reputation!”
“Thanks for your diligence in providing us the best support for our needs. I am confident in your abilities and commitment.”
“I was in an HR class that you hosted. The little touches that you all do make a big difference. Each person who walked by us in the hallway made us feel welcome. MB rocks!”
“What would I do without you looking out for me? It would have been nearly impossible for me to resolve this by myself. When (or if) I get to heaven, I will put in a good word for you!”
VP Human Resources
“I have been in HR for 20 years, and you are by far the best brokers I have ever worked with, honestly.”
“I have had various hurdles to jump in order to get my insurance in place, and you have been a godsend to me: prompt, courteous, thorough, professional and sincere.”
“I cannot ever remember working with an organization of people where everyone is so customer focused, responsive and great to work with every day.”
“Thank you so much for all you did for us. I tell the story of our experience, and every person states, ‘That is a wonderful company.’ ”
“I am always blown away by the customer service I get from you. You all are amazing.”
“It has been an honor to be associated with MB for over 20 years of my 35 year HR career. I have been a privileged observer of the MB success story and a beneficiary of their superior business model. I am always confident that my employer, and equally important, the employees I serve, will experience only the highest level of service. The entire MB team sets the standard for customer service.”
Are you ready to see how customer care is at the heart of everything we do?
Contact us now!