Customer care isn’t a function of any single person or department at McGohan Brabender. It’s at the very heart of everything we do. It drives every decision we make. And every month, we share letters of appreciation at our employee meeting. It’s a regular reminder of why we’re in this business in the first place: to serve others.

Here’s a sampling of what people are saying about McGohan Brabender:

“Courtney, thank you for sending the OE video. Carolyn, GREAT JOB! Wow, you’re a movie star 😊  It’s very well done – thank you so much for doing this. Huge green light and gold star on my end. This will make all the difference in the overall OE experience for our employees!” – Chief People Officer

“Thank you so much for following up with me. I was nearly giving up. On my way to work Bethany called me and they have the information they need and are working on updating my account. She was very professional and helpful. I am impressed. Once again, thank you!” – HR Director

“Our CEO & CFO are very happy with our options & the 9% – in fact very, very happy! So good job – it’s nice to start our relationship this way. While I always had faith, they remained skeptical until they had proof because they didn’t know you all.” – Vice President of Human Resources

“I just wanted to share a compliment that I received from an employee yesterday. She called to say that she had been working with someone from the advocate team and they were SO helpful. The advocate team members name is Kristin. Our employee sad that Kristin was persistent and made sure to give daily updates until the issue was resolved. This employee of ours is not particularly easy to please so it sounds like Kristin must be doing a great job!” – HR Administrative Assistant

“I wanted to give a shout out about Morgan. She has been so great to work with during the past few months! I was impressed with how well she presented material during the HSA staff meeting, and she was very warm/approachable but also knowledgeable and direct when answering questions. This was a super challenging renewal so all the support from the MB team is appreciated.” – Director of HR

“I thought the benefits Zoom call yesterday was very well done. Thank you! Clearly Valerie and Lauren know their stuff, but the way they managed the questions and chat box was good as well. The pace was perfect – I stayed focused and felt like they highlighted the things I really needed and wanted to know!”- Human Resources Manager

“Thank you, Courtney & Ellie for handling all of our meetings. Feedback has been great, and we could not have accomplished this without you. Thanks Tim & Carolyn for all your patience and persistence over the years to convincing us to make the change.” – Chief Financial Officer

“I am so appreciative of YOU and the support and help you have given me (us) through this renewal. As you know, Marsha always took the reins. I am so concerned I am going to miss something and you have been patient and thorough and helpful all the way through. Please keep me in check!” – HR Generalist

“Thank you!  While each issue is listed on one line, I know from personal experience that many of these issues take hours to resolve. Kim and her team have helped me from my hospital bed navigate the pitfalls of in and out of network, DME, and coverage. I appreciate the ADVOCATE team!!!!” – HR Director

Are you ready to see how customer care is at the heart of everything we do?
Contact us now!