Side affects podcast

Soft Skills Beat Hard Sell

Episode #29



Technical skills might open doors but soft skills will maintain relationships. Scott and Anne Marie talk about the value of soft skills — listening,  responding and recognizing nonverbal queues. Poor soft skills drive away customers and clients, while good skills pull them in. And soft skills, like technical skills, can be taught.

Don’t overlook this undervalued component.

Featured Notes and Resources

  • Emotional Intelligence 2.0 by Travis Bradberry (Book)

  • Steps to improve your employees’ soft skills (Article)

  • Improving business communication with improv. Consulting course

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