Technical skills might open doors but soft skills will maintain relationships. Scott and Anne Marie talk about the value of soft skills — listening, responding and recognizing nonverbal queues. Poor soft skills drive away customers and clients, while good skills pull them in. And soft skills, like technical skills, can be taught.
Don’t overlook this undervalued component.
Emotional Intelligence 2.0 by Travis Bradberry (Book)
Steps to improve your employees’ soft skills (Article)
Improving business communication with improv. Consulting course
Feedback provides a path for success, but too often it isn’t treated as a priority. Good feedback recognizes achievements and, more importantly, gives practical guidance for improvement. Scott and Anne Marie share tips on how to give and receive impactful feedback.
Justin Howard, founder of Black Box Improv, talks with Scott and Anne Marie about training your brain to listen. Too often, he says, we’re more concerned about what we’re going to say that we don’t really hear what others are saying.