Odds are you probably hate dealing with customer service.
And why wouldn’t you?
The perception is that calling customer service will result into a complete waste of time.
However, in the complicated world of health insurance, it’s essential to have a team of experts to help. In this episode of Side Affects, Scott McGohan and Anne Marie Singleton discuss the key role that customer care plays in being advocates for our customers.
To shine light on this topic, Scott and Anne Marie are joined by McGohan Brabender’s Customer Care Manager, Kim Snyder.