Side Affects Episode 47: Navigating Health Care
In This Episode
Odds are you probably hate dealing with customer service.
And why wouldn’t you?
The perception is that calling customer service will result into a complete waste of time.
However, in the complicated world of health insurance, it’s essential to have a team of experts to help. In this episode of Side Affects, Scott McGohan and Anne Marie Singleton discuss the key role that customer care plays in being advocates for our customers.
To shine light on this topic, Scott and Anne Marie are joined by McGohan Brabender’s Customer Care Manager, Kim Snyder.
About Our Guest
Kim Snyder
Kim Snyder currently serves as the Customer Care Manager for McGohan Brabender. Prior to joining the health insurance industry, Kim spent 25 years in the pet industry where she worked for the Iams company as well as a veterinary technician. In this episode, Kim shares how her past experiences have strengthened her ability to help clients and customers with their complex questions.
Featured Notes and Resources
How McGohan Brabender’s Customer Care team helps employers
Kaiser Health News study on errors found in medical billing (Study)
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